Shipping Policy – FlawlessNova

Last updated: 12/10/2025

Thank you for shopping with FlawlessNova.
This Shipping Policy outlines how we process, ship, and deliver your orders.

1. Order Processing Time

All orders are processed within 1–3 business days.
Processing time does not include weekends or public holidays.

During high-volume periods (sales, holidays, promotions), processing times may be slightly longer.

You will receive a shipping confirmation email with tracking information once your order has been dispatched.

2. Delivery Times

Delivery times depend on your location and the shipping method selected at checkout.

Estimated delivery times:

• United Kingdom: 3–10 business days

• Europe: 5–14 business days

• International: 7–20 business days

Please note: delivery times are estimates provided by carriers and are not guaranteed.

3. Shipping Costs

Shipping costs are calculated at checkout based on:

• Your delivery location

• Order weight

• Selected shipping option

Any shipping fees will be displayed at checkout before payment.

4. Tracking Information

Most orders include tracking.
Tracking information will be emailed to you once your order ships.

If your tracking number does not update immediately, this is normal—carriers may take 1–3 days to register the package.

5. Incorrect or Incomplete Address

Customers are responsible for ensuring all shipping information is accurate.

We cannot refund or replace orders shipped to:

• Incorrect addresses

• Addresses with missing information

If the order is returned to us due to an incorrect address, reshipping fees may apply.

6. Delayed, Lost, or Stolen Packages

While we will support you, we are not responsible for:

• Carrier delays

• Lost packages marked as “Delivered”

• Issues caused by customs or local carriers

If your package appears to be lost or significantly delayed, please contact us so we can assist with a carrier investigation.

7. Customs, Duties & Taxes

International orders may be subject to:

• Import taxes

• Customs duties

• Handling fees

These charges are not included in our prices or shipping fees and are the customer’s responsibility.

We cannot predict or control customs delays.

8. Order Changes & Cancellations

Orders can only be cancelled or modified before they are processed.
Once your order is shipped, we cannot change:

• Address

• Items

• Quantities

You may still return the order following our Refund & Returns Policy.

9. Damaged Packages

If your order arrives damaged, please contact us within 48 hours with:

• Your order number

• Photos of the damaged packaging/product

We will assist with a replacement or refund.

10. Contact Us

For any shipping-related questions, contact us at:
📧 Flawlessnova@outlook.com